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HELP!
This page helps you troubleshoot minor ostomy issues at home and understand when to call a clinician.
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Troubleshooting

First, visit our Ostomy Basics  page to learn the basics—normal stoma, pouch changes, and typical wear time.

Help & Healing for Sore, Red, Itchy, or Burning Skin Around a Stoma.

Learn how to manage and prevent common ostomy skin problems such as soreness, redness, itching, and burning. This video explains the causes of peristomal skin irritation, provides practical steps you can take at home to promote healing, and identifies when it’s essential to contact a WOC nurse or clinician for professional care.

  • Understand why skin irritation happens

  • Step-by-step strategies for soothing sore skin

  • When to seek medical help for ostomy complications

By Star Harrison, RN, BSN, WOCN, and Ostomy 101 Inc. Nonprofit

Managing Leaks with Confidence

  • Pouch function and wear time

  • What normal looks like

  • What is a leak

  • Early warning signs

  • How to address and prevent a leak

  • How to care for compromised skin

By Ari' Summerfield, RN, BSN, CWOCN, and Ostomy 101 Nonprofit

Need Help?
Virtual Ostomy Nurse (WOCN)
Appointments  Available NOW

What is a WOCN, and when to call one?

A WOCN (Wound, Ostomy, and Continence Nurse) is a specialized nurse trained to provide care and support for individuals with ostomies. Call a WOCN if you experience persistent skin irritation, leakage, or if you're having trouble managing your stoma careThey can offer guidance on proper techniques and product use.

More reasons to speak with a WOCN

Education and Training:

WOC Nurses can provide valuable education and training on caring for your stoma and surrounding skin, ensuring you understand the best practices to prevent complications.

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Emotional Support: 

WOC Nurses offer emotional support and counseling, helping patients cope with the psychological impacts of living with an ostomy, thereby significantly improving quality of life.  

Product Recommendations:

WOC Nurses are knowledgeable about the latest products

and technologies for ostomy care. They can recommend the most suitable products for

your specific needs. 

Problem-Solving: 

WOC Nurses can help troubleshoot any issues with your ostomy appliance, such as leaks or skin irritation, and suggest practical solutions to improve appliance performance and comfort. Long-Term Management: WOC Nurses assist in the long-term management of an ostomy, ensuring that ongoing care needs are met effectively

When to call the doctor or go to the Emergency Department?

Contact your doctor or go to the emergency department if you notice signs of infection (such as increased redness, swelling, or foul odor), significant changes in the stoma's appearance (such as becoming dark, black, or pale), severe pain, or if you have a blockage and are unable to pass stool for more than 24 hours.

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How long should my pouching system last?

You should get a minumum of 48 hours wear time without leaking.

 

Empty your pouch when it is 1/3 full.

 

It is common for pouching systems to last 3-7 days.

Consult a WOC Nurse if you experience consistent leaks, skin breakdown or irritation, pain, or having trouble managing your ostomy care.

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How to secure and manage ostomy supplies

Ostomy supplies are a prescription item.  Often, ostomy supplies are partially covered by insurance, but can also be purchased directly from a cash pay provider.

Ostomy supplies are typically ordered and delivered through a durable medical equipment provider contracted with your insurance.  

Most local pharmacies do not carry ostomy supplies 

Colostomy & Ileostomy Problem Solving

American College of Surgeons

How to get a good Seal

Urostomy Problem Solving

American College of Surgeons

Ostomy Paste vs Barrier Ring

Keeping peristomal skin healthy

by 180 Medical

Ostomy Basics: Your Essential Guide to Ostomy Care

Your guide to understanding

and gaining confidence with your ostomy

Free Video Library

Colostomy Surgery and Digestion 

Using an anatomical apron, this video provides a clear and approachable explanation of colostomy surgery and how the digestive system works.

 

by Joy Hooper, RN, BSN, CWOCN, OMS, WCC

and Ostomy 101 Nonprofit

Ileostomy Surgery and Digestion 

Using an anatomical apron, this video provides a clear, approachable explanation of Ileostomy surgery and its effects on the digestive system.

 

by Joy Hooper, RN, BSN, CWOCN, OMS, WCC

and Ostomy 101 Nonprofit

Stoma Construction

What is an End Stoma & Loop Stoma

Using an anatomical apron, this video provides a clear and approachable explanation of different stoma types and how they are created

 

by Joy Hooper, RN, BSN, CWOCN, OMS, WCC

and Ostomy 101 Nonprofit

Ostomy Surgery: Emotional Journey

What to expect right after ostomy surgery

This video brings together an ostomy nurse’s expertise and a patient’s real-life experience to explore what to expect after ostomy surgery

 

By Star Harrison, RN, BSN, WOCN, and Ostomy 101 Inc. Nonprofit

What does a normal stoma look like?

A normal stoma is pink or red and moist. It has properties similar to those of the inside of the mouth.  It may have a slight amount of mucus or minor bleeding initially after surgery, but it should not be excessively painful or have a foul odor.

By Corstrata, Telemedicine WOC Nurses​

Is this Normal? -  Healthy Stoma & Skin

This video explains what a healthy stoma and surrounding skin should look and feel like, and when to contact an ostomy nurse.

 

By Star Harrison, RN, BSN, WOCN, and Ostomy 101 Inc. Nonprofit

Healthy skin around the stoma

Peristomal skin is the abdominal skin around your stoma.  It should look like the skin on the rest of the abdomen. It should be free of redness, irritation, or rashes.  

By Corstrata, Telemedicine WOC Nurses

Need Help?  
Certified Ostomy Nurses (WOCN) are available 
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Virtual WOCN Appointments Available!
 
Compassionate, convenient, expert ostomy care.

What is a WOCN, and when to call one?

A WOCN (Wound, Ostomy, and Continence Nurse) is a specialized nurse trained and certified to provide care and support for individuals with ostomies.

Call a WOCN if you experience persistent skin irritation, leakage, or if you're having trouble managing your stoma care. They can offer guidance on proper techniques and product use.

VIRTUAL APPOINTMENTS AVAILABLE

Learn more about Corstrata Telemedicine WOC Nurses

Corstrata Virtual Ostomy Support Services

Pouching Systems and Ongoing Supplies

What are the different types of ostomy pouching systems, how each one functions, how to request free ostomy product samples, and guidance on accessing ostomy supplies in the U.S.

 

By Star Harrison, RN, BSN, WOCN, and Ostomy 101 Inc. Nonprofit

What is all this extra stuff?

Learn about ostomy accessories. What they do and how they can help prevent leaks, protect your skin, and improve comfort. Barrier rings, paste, barrier strips, tapes

 

By Star Harrison, RN, BSN, WOCN, and Ostomy 101 Inc. Nonprofit

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Leaks & Troubleshooting

A do-it-yourself guide to managing leaks and sore skin at home.

Help & Healing for Sore, Red, Itchy, or Burning Skin Around a Stoma. Learn how to manage and prevent common ostomy skin problems such as soreness, redness, itching, and burning. This educational video explains the causes of peristomal skin irritation, provides practical steps you can take at home to promote healing, and identifies when it’s essential to contact a WOC nurse or clinician for professional care.

✔️ Understand why skin irritation happens

✔️ Step-by-step strategies for soothing sore skin

✔️ When to seek medical help for

     ostomy complications

MORE Ostomy Accessories & Problem Solvers

Pouch covers, stoma protectors, liners, and other helpful tools designed to make ostomy life easier.

How to Measure Your Stoma

Sizing your stoma

by Convatec

Hernias: This video explains why people with ostomies are at higher risk, shares four practical ways to help prevent them, and offers guidance on when to use a support belt, how to spot warning signs, and when it’s important to see your doctor.

By Star Harrison, RN, BSN, WOCN, and Ostomy101 Inc. Nonprofit

Ostomy Surgery

Navigating the Emotional Journey

Battling Fear & gaining confidence​

Surgeries Explained
Ostomy Skills Education from the American College of Surgeons

Welcome

What is an Ostomy?

Your Colostomy/Ileostomy Operation

Emptying a Colsotmy or Ileostomy Pouch

Colostomy/Ileostomy Pouching Systems

Changing a Colostomy or Ileostomy Pouch

Your Urostomy Operation

Urostomy Pouching Systems

Emptying a Urostomy Pouch

Ostomy Nutrition

Amalia Karlin Ostomate and Registered Dietitian 

Changing a Urostomy Pouch

Ostomy Nutrition Video Time Stamps

03:00 Speaker Introductions

05:20 Amalia's story (Ostomate)

06:30 Ostomy nutrition and reintroducing foods

09:08 Managing expectations

11:21 Hydration needs

14:00 Hydration and kidney health

20:13 Fiber

24:06 Food blockages

27:37 Quality of life considerations

33:54 Speaker ends

34:00 Audience questions and answers

1:35:00 End

Thank you to our sponsors who help make this comprehensive resource possible.

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Combat Leaks with FLOWASSIST

Nu Hope Ostomy Belts
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Ostomy 101 Inc. 501c3 Nonprofit

A heartfelt thank you to Star Harrison, RN, BSN, CWOCN, the Ostomy Support Group of North San Diego County, the WOCN Society Pacific Coast Region, and the many dedicated clinicians who have generously volunteered their time and expertise. We are also deeply grateful to our supporters, whose contributions make it possible for Ostomy 101 to serve and empower ostomates worldwide.

Copyright 5/2018
All rights reserved.

Empowering Patients & Supporting Clinicians

​Ostomy 101 Inc. is a 501c3 nonprofit and does not offer medical advice, nor does it endorse or recommend products, services, or companies.

It is intended solely as an informational resource.

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